We aim to provide you coffee that you will enjoy.

If you are not happy with the coffee, then provided the coffee has been stored correctly (see and you have been drinking it before the best before date, then we will happily send replacement coffee to you (NZ address only).

  • You will need to provide details of storage and what the issue was with the coffee.
  • Return of the coffee is not required. Rosa Coffee may; however, as part of our quality assurance process, choose to arrange the return of coffee at no cost to you.
  • No refunds will be issued unless there are circumstances that mean a replacement coffee cannot be provided.