SATISFACTION GUARANTEE

 

We aim to provide you coffee that you will enjoy.

If you are not happy with the coffee, then provided the coffee has been stored correctly (see www.rosacoffee.co.nz/packaging) and you have been drinking it before the best before date, then we will happily send replacement coffee to you (NZ address only).

  • You will need to provide details of storage and what the issue was with the coffee.
  • Return of the coffee is not required. Rosa Coffee may; however, as part of our quality assurance process, choose to arrange the return of coffee at no cost to you.
  • No refunds will be issued unless there are circumstances that mean a replacement coffee cannot be provided.