TERMS AND CONDITIONS

 

By making a purchase you agree to the terms and conditions below.

 

How We Work


Our aim is to give you a wonderful cup of coffee with a story of sustainability for the farmers and the environment. 

The following is a guide to ordering, delivery, what information we keep and security of information, satisfaction and refund policy, copyright and what you should do if you have questions or any issues.

If you have any questions or just want to talk coffee, ring on 021 054 3319 or email us at roasted@rosacoffee.co.nz

 

Ordering


Your coffee is roasted to order. We keep no roasted coffee in stock. 

We roast 1 day a week (Tuesday) at present...we plan to add other roast days as we expand.

Orders need to be in by Tuesday 9AM each week at the latest.

Once you place an order, we reserve the right at any time to decline the order.

  • We will let you know the reason why and seek to find the best solution for you if this rare situation occurs.
  • If we are unable to fulfil your order or provide a suitable alternative that you agree to, we will refund all monies received in relation to the cancelled order.

 

Delivery Method, Times and Costs


FREE LOCAL DELIVERY if you live in Glendowie, St Heliers or Glen Innes.

  • Just enter LOCAL in the discount code section at checkout to get the free delivery.
  • Local delivery is usually by bicycle, occasionally by foot.
  • The coffee will be delivered on a Wednesday or Thursday. 

 

Delivery New Zealand wide, including rural delivery:

  • If the coffee is being delivered outside the above free local delivery area - then the coffee will usually be sent via NZ PosT
  • Delivery fee of $4 for up to 0.4 kg, $5.50 for up to 1.0 kg, $8.00 for up to 2.0 kg, $10.00 for up to 5.0 kg.
  • Coffee will be sent by NZ Post standard post on a Wednesday. NZ Posts stated delivery times are up to 3 working days.
  • Sometimes we will send larger orders by courier (usually NZ CourierPost, part of NZ Post) as this can be the most cost-effective way to send the coffee.

 

No overseas deliveries at present. 

 

Privacy Policy


Privacy Policy Version 1.0 - April 2017

 

At Rosa Coffee, your privacy is very important to us.

Rest assured, the personal information we collect will be keep safe. 

We promise not to transfer your information to a 3rd party service that are not directly required for us to perform business.

 

The only personal information Rosa Coffee collects is information you volunteer, for example, if you:

  • order coffee - we would need your name, contact details and delivery address, what was purchased
  • request information from us or interact with Rosa Coffee
  • sign-up for email updates, promotions etc

 

If at any time you do not wish to receive emailed information from us, you may unsubscribe and we will take you off the email list.

Email addresses are kept secure and not provided to anyone else.

 

All the information you provide on the website is encrypted and sent securely using SSL.

 

Security of Credit Card Transactions

Simply put, Rosa Coffee uses the Stripe secure payment gateway for credit card transactions on our website.

  • All the information you provide is encrypted and sent securely using SSL.
  • All credit card payments are protected by bank level security and are handled by a secure, PCI compliant third party.
  • Your credit card number cannot be viewed by Rosa Coffee.
  • Stripe provides a safe and secure means of collecting payments online. 
  • For more information about Stripe please see https://stripe.com/nz

 

By visiting and using this website, you agree to Rosa Coffee Limited Privacy Policy. Rosa Coffee may update this privacy policy. 

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. 

Please contact us at roasted@rosacoffee.co.nz should you have any queries regarding our privacy policy.

 

 

Satisfaction and Refund Policy


We aim to provide you coffee that you will enjoy.

 

If you are not happy with the coffee, then provided the coffee has been stored correctly (see www.rosacoffee.co.nz/packaging) and you have been drinking it before the best before date, then we will happily send replacement coffee to you (NZ address only).

  • You will need to provide details of storage and what the issue was with the coffee.
  • Return of the coffee is not required. Rosa Coffee may; however, as part of our quality assurance process, choose to arrange the return of coffee at no cost to you.
  • No refunds will be issued unless there are circumstances that mean a replacement coffee cannot be provided.

 

Once you place an order, we reserve the right at any time to decline the order.

  • We will let you know the reason why and seek to find the best solution for you if this rare situation occurs.
  • If we are unable to fulfil your order or provide a suitable alternative that you agree to, we will refund all monies received in relation to the cancelled order.

 

Copyright


All of the material on and in relation to the website is and remains the property of Rosa Coffee Limited, or in the case of some material, reproduced with permission from other parties.

We ask you to respect these rights. You are not permitted to copy, reproduce, modify, transmit, post or distribute, whether electronically or otherwise, any material from the website.

If you wish to use some of the information, please send an email request to roasted@rosacoffee.co.nz and we will be in contact whether or not the use of our or other parties material is permissible.

 

 

If you have any questions or just want to talk coffee, ring on 021 054 3319 or email us at roasted@rosacoffee.co.nz

 

Many thanks,

Rosa Coffee Limited